Washington MAST (Mandatory Alcohol Server Training) Practice Exam

When dealing with incidents involving alcohol, it's essential to:

1. Document the incident in the log book

2. Forget about the incident once the customer leaves

3. Share the story on social media

4. Only tell your close friends about it

The correct answer is: Document the incident in the log book

In order to properly handle incidents involving alcohol, it is important to document them in the log book for several reasons. First, it provides a detailed record of what took place, including any relevant information such as the customer's behavior or any injuries sustained. This can be useful in case legal action is taken against the establishment or the customer. Additionally, documenting the incident can help identify potential problem areas or patterns that may need to be addressed to prevent similar incidents from happening in the future. Choosing options B, C, or D would not only be inappropriate and unprofessional, but could also lead to serious consequences. Ignoring the incident (option B) could result in the problem not being properly addressed and could lead to similar incidents happening in the future. Sharing the story on social media (option C) could not only damage the reputation of the establishment, but could also violate the customer's privacy. And only telling close friends about it (option D) could also lead to potential privacy and legal issues. Therefore, it is clear that documenting the incident in the log book is the best and most responsible course of action.