Washington MAST (Mandatory Alcohol Server Training) Practice Exam

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What are effective methods for removing a drink from an intoxicated customer?

Use the wipe and swipe method
Forcefully argue with the customer
Ask the customer to leave immediately
Ignore the drink

The correct answer is: Use the wipe and swipe method

Using the wipe and swipe method is an effective approach for removing a drink from an intoxicated customer because it allows for a quick and non-confrontational resolution. Options B and C, forcefully arguing with the customer and asking them to leave immediately, can escalate the situation and potentially put the safety of both the customer and staff at risk. Option D, ignoring the drink, is not a responsible choice as it enables the customer to continue drinking even in their intoxicated state.