Washington MAST (Mandatory Alcohol Server Training) Practice Exam

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Prepare for the Washington MAST Exam. Enhance your skills with interactive quizzes and detailed explanations. Ace your exam with confidence!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

Practice this question and more.

If an intoxicated customer insists on driving, you should:

Offer to call a taxi for the customer and document the incident
Let them drive without intervention
Take their car keys by force
Encourage them to drink more water and wait

The correct answer is: Offer to call a taxi for the customer and document the incident

The best course of action when an intoxicated customer insists on driving is to offer to call a taxi. This will ensure the safety of the customer and others on the road. Letting them drive without intervention (B) is dangerous and irresponsible. Taking their car keys by force (C) could lead to a confrontational situation and is not a recommended method of addressing the problem. Encouraging them to drink more water and wait (D) does not address the main issue and could potentially delay the customer's ability to make a safe decision about not driving. It is important to document the incident to protect both the customer and the business.