Washington MAST (Mandatory Alcohol Server Training) Practice Exam

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Effective ways to calm a situation include being:

Courteous, confident, and discreet
Loud, assertive, and aggressive
Indifferent and uninvolved
Sarcastic and joking

The correct answer is: Courteous, confident, and discreet

Being courteous, confident, and discreet are effective ways to calm a situation because it shows respect towards others and displays confidence in handling the situation. Being loud, assertive, and aggressive (B) can escalate the situation and cause more tension. Being indifferent and uninvolved (C) shows a lack of interest in resolving the issue and can further aggravate those involved. And being sarcastic and joking (D) can come across as insincere and disrespectful, making it difficult to de-escalate the situation. It is important to remain calm, respectful, and confident when attempting to calm a situation.