Washington MAST (Mandatory Alcohol Server Training) Practice Exam

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An effective way to inform your customers of the law without putting them on the defensive includes:

  1. Being courteous and calm

  2. Ignoring the issue

  3. Threatening to call the police

  4. Talking loudly to embarrass them

The correct answer is: Being courteous and calm

An effective way to inform your customers of the law is by being courteous and calm. This option is correct because it is a respectful and non-confrontational approach. Option B is incorrect because ignoring the issue will not effectively communicate the law to customers. Option C is incorrect because threatening to call the police can escalate the situation and create a defensive response from customers. Option D is incorrect because talking loudly to embarrass them can also cause customers to become defensive and may not effectively convey the law. It is important to maintain a calm and courteous demeanor when informing customers of the law to ensure a positive and effective exchange.

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